At Burton’s Best, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, your item must be:
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Unopened, unused, and in the same condition that you received it.
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In its original packaging.
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Perishable goods (such as opened water enhancer packets or tea) cannot be returned once opened, unless they arrived damaged or defective.
Non-Returnable Items
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Opened or partially used consumable products.
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Gift cards.
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Clearance or final sale items.
Return Process
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Email our customer service team at [email protected] with your order number and reason for return.
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We will provide you with return instructions and a return shipping address.
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Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
Refunds
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Once your return is received and inspected, we will send you an email notification.
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Approved refunds will be processed within 5–7 business days and applied to your original method of payment.
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Shipping charges from your original order are non-refundable.
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of delivery.
Damaged or Defective Items
If your order arrives damaged or you receive the wrong product, please contact us immediately with photos so we can resolve the issue quickly.